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CLAIM RELATED

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To submit a claim, please download and complete the relevant claim form below and submit it together with the required supporting documents by email or by post.

By Post

By Email

As part of our commitment to enhancing customer convenience, we are progressively introducing our Online Claims Service to make claim submission even easier. Once available for the relevant product, claims can also be submitted through our the eClaims platform

Upon receipt of your claim submission, we will review the information provided and contact you if any additional information or supporting documents are required.

GENERAL INSURANCE

Email: claimsadmin@afh.hk
Mailing Address: 7/F & 8/F, 118 Connaught Road West, Sheung Wan, Hong Kong
Attn.: GI Claims Department

Domestic Helper
Download form
eClaims Submission

Motor
Download form

Travel
Download form

Home
Own Damage/Others 
Download form

Third Party Liability
Download form

Personal Accident 
Download form

Emergency Accidental Medical & Hospitalization
Download form

Property Damage /
Property All Risks / Fire
Download form

Public Liability
Download form

Construction
Own Damage 
Download form

Third Party Liability
Download form

GROUP MEDICAL / LIFE INSURANCE

Mailing Address: 7/F & 8/F, 118 Connaught Road West, Sheung Wan, Hong Kong
Attn.: EB Claims Department

Out-patient
Download form

Hospitalization
Download form

Life Insurance Claimant’s Statement 
Download form

Total and Permanent Disability 
Download form

Accidental Death and Dismemberment
Download form

Critical Illness
Download form

EMPLOYEE BENEFITS MOBILE APP

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